Job Description

Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Schedule: Monday - Friday (in-person), 40 hours a week. Flexibility to work shifts between 7:00am - 7:00pm is needed. Travel: Travel to Boston, Brookline, and Jamaica Plain is required (all locations accessible by public transportation). Benefits: Sign-on Bonus of $2,000 for full-time roles (taxes/terms apply). Qualifications: Are you about to graduate college this May 2025 or are a recent graduate? We can be flexible on start date! This role is ideal for those interested in starting a career in healthcare and learning about various medical specialties. The Float Pool offers exposure to different departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity. After successful training, the Patient Experience Representative/Patient Access (Float pool) will work in ambulatory clinics, telephone operations, and/or the practice liaison program, providing administrative and customer service support. Responsibilities include: Customer Service: Demonstrate positive customer service supporting operations, patients, and families. Respond to inquiries, greet and direct visitors, and rotate in departments with call centers. Patient Registration/Admissions/Discharge: Collect patient information, prepare examination rooms, record demographics and insurance details, process payments, and secure necessary authorizations. Scheduling: Coordinate patient encounters and procedures, monitor schedules, and communicate with staff to ensure efficient patient flow. Administration: Handle calls, schedule meetings, organize events, and support clerical tasks, including medical records management. Technology: Use office and clinical applications, enroll patients in portals, and utilize communication tools effectively. Minimum qualifications: High School Diploma / GED required. Boston Children's Hospital offers competitive pay and benefits including flexible schedules, health insurance, child care, student loan subsidies, generous time off, retirement plans, tuition reimbursement, and discounts. Additional notes: All employees must be vaccinated against COVID-19 and Flu unless exempted for medical or religious reasons. Boston Children's Hospital is an Equal Opportunity Employer, committed to diversity and inclusion. #J-18808-Ljbffr Boston Children's Hospital

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