Job Description
Job Description Working hours are 8:30am-5:00pm in person, Monday-Friday, at a NE, DC office.
JOB TITLE: IT TECH SUPPORT SPECIALIST – TIER II
POSITION SUMMARY
The Technical Support Specialist – Tier II will play a critical role in providing effective technical support services to users, troubleshooting various hardware and software issues, and ensuring the smooth functioning of computer systems and databases. This role requires proficiency in resolving technical support problems, offering guidance to users, and handling basic database administration tasks.
As an IT Specialist – Tier II, you will play a vital role in ensuring the efficient functioning of computer systems and databases, resolving technical issues, and providing support to users. Your expertise in technical troubleshooting, database administration, and proactive support will be essential to maintaining a stable and effective IT environment in our organization.
Require computer hardware and software skills. Organization and flexibility are important skills, along with the ability to multi-task, meet deadlines, and work as part of a team. Require excellent verbal and written communication skills.
DUTIES AND RESPONSIBILITIES
Identify, research, and resolve technical support issues related to e-mail, computer directories, and standard Windows desktop applications.
Serve as the initial point of contact for troubleshooting network applications, hardware/software PC, and printer problems.
Provide phone and in-person IT support services, responding to queries and issues related to computer systems, software, and hardware.
Maintain the daily performance of computer systems and ensure their smooth operation.
Offer desktop support for MS Office and Windows OS, troubleshooting Apple devices, and providing necessary assistance.
Provide functional application support, assisting users in utilizing various software applications effectively.
Demonstrate proactive support by identifying potential problems or opportunities to improve systems and processes.
Examine existing IT systems and business models; analyze business improvement processes; design new IT solutions and technology-based solutions.
Provide solutions to technical problems for system administrators deploying, managing, and troubleshooting Apple products.
Perform other duties as assigned.
Support databases by providing basic assistance with database dictionaries and system integration through database design.
Recommend solutions for defining the physical structure and functional capabilities of databases, data security, and data backup recovery.
Cultivate expertise in database management systems and products.
Monitor database performance using tools and utilities to identify and resolve bottlenecks.
Optimize databases, including query optimization, index management, and database schema design.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor's degree in computer science, information systems, or a relevant technical, engineering, or scientific field, or an equivalent combination of education and related IT experience.
Proficiency in troubleshooting hardware and software issues, resolving technical problems, and providing user support.
Basic understanding of networks and experience in resolving related issues.
Strong knowledge and hands-on experience with MS Office and Windows OS support.
Experience deploying, managing, and troubleshooting Apple products.
Familiarity with functional application support to assist users in utilizing software applications effectively.
Demonstrated ability to take initiative, provide proactive support, and identify opportunities for improvement.
Experience in working with databases, including basic database administration tasks and system integration.
Ability to collaborate with clients, understand their requirements, and recommend suitable solutions.
Entry-level understanding of database performance monitoring, optimization, and schema design.
PROJECT LOCATION
Onsite 5 days a week in NE Washington, DC.
Company Description
CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs.
At the heart of CODICE services are our technology competencies. Paired with our unparalleled process methods, these competencies deliver solutions and results that become an integral part of our clients' success. CODICE's technical expertise can be leveraged for full system development, project management, or staff augmentation. Our areas of expertise include:
SYSTEM DEVELOPMENT: Fully customized development from requirements to testing.
ENTERPRISE CONTENT MANAGEMENT: System implementations for content management, digital assets, web content, and record keeping.
SYSTEM INTEGRATION: Expert integrations using open standards, APIs, and a comprehensive toolkit to seamlessly link applications.
DATA WAREHOUSING & BUSINESS INTELLIGENCE: Data collection and analysis from multiple sources into a single platform.
#J-18808-Ljbffr CODICE
Job Tags
Monday to Friday,