Hospitality Ambassador (Hershey) Job at Hershey Entertainment & Resorts Company, Hershey, PA

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  • Hershey Entertainment & Resorts Company
  • Hershey, PA

Job Description

Devon Seafood + Steak-Comfortably upscale and refined. Devon provides the perfect atmosphere for guests to enjoy simply prepared seafood sourced globally and premium steaks. Our wine cellar offers an award winning wine list and handcrafted cocktails that complement a one-of-a-kind dining experience.

This position is responsible for anticipating and providing for guests' needs in the timely service of their dining experience while delivering the Art of Hospitality with a positive and friendly attitude using their own style and personality.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions (Items marked with an asterisk are essential functions of this position):

  • Take food and drink orders from customers accurately and with a positive attitude.

  • Work within the Department of Agriculture Regulations to ensure food safety is being met. Identify potential issues before they reach the customer.

  • Maintain knowledge of the food and beverage menu, in order to answer guest questions and make recommendations as needed.

  • Monitor assigned tables and check in on guests to ensure tables are enjoying their meals and take action to correct any problems.

  • Adhere to all alcohol rules and guidelines as taught by RAMP; ensure a safe and enjoyable experience for our guests.

  • Maintain dining room cleanliness, table manicuring, and overall dining room housekeeping.

  • Engage with customers in a friendly manner while anticipating their needs.

  • Complete payment of all guest checks and finalize all financial transactions.

  • Perform side work, set up, and closing duties as assigned

Qualifications:

  • Must be at least 18 years of age or older.

  • Must obtain RAMP certification

Knowledge, Skills, and Abilities:

  • As a member of the team, a server should know and follow policies and procedures and have strong interpersonal skills that would enable them to verbally communicate in a positive manner with co-workers, guests, and the general public.

  • Able to read, write, and perform addition/subtraction calculations

  • Able to remember abbreviations and menu items.

Job Demands:

  • Flexible schedule is required, including days, evenings, split shifts, weekends, and holidays.

  • Physical requirements include walking and standing most of the shift; stooping; bending; pushing; lifting up to 25 pounds; and working outdoors.

  • Able to see at a distance (20 feet), at close range ( 12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards.

  • Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon.

  • Use body parts, usually fingers and hands, able to distinguish between sharp/dull, and hot/cold.

  • Able to control and utilize fingers to write, use POS register, slice, chop, and operate equipment.

  • Able to bend, handle, carry, lift, reach, wipe, climb and stoop.

  • Able to walk and stand for up to 8 hours.

  • Proper footwear must be provided by employee.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Holiday work, Part time, Outdoor, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

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